Customer Service Level Agreement
Please contact Martin Brown using one of the contact methods below, outside of office hours please email us at firstname.lastname@example.org We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
Abuse email address/process
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc.), please contact us at email@example.com with as much detail about the abuse. We will investigate your complaint immediately. Or abuse complaints: firstname.lastname@example.org
Complaints and escalation process
Here at Mooncomputers we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at email@example.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you’re not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here