Allow your IT admin to access this computer
Launch the downloaded program. It may be in your Downloads folder
If you are on Mac, you will need to extract the .zip file and then run the file.
Give the 9-digit number to your IT admin.
When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed any more until you download and run the program again.
Support telephone: +44 (0)1604 878489